Frequently Asked Questions
WHAT IS THE DIFFERENCE BETWEEN AN ORIGINAL ARTWORK AND A FINE ART PRINT?
An Original Artwork is a piece of artwork that has been hand painted on canvas and is one of a kind.
Fine Art Prints are high resolution scans of an Original Artwork which are then printed onto premium paper.
I HAVE MADE AN ORDER, WHAT’S NEXT?
Congratulations! Now that you have placed an order you will receive an email confirmation sharing your order number and a summary of the production and dispatch process. So keep an eye out for it in your inbox.
DO YOU SHIP WORLDWIDE?
Yes, we proudly ship globally to all countries around the world.
DO YOU ACCEPT CREDIT CARDS?
Yes, we take a variety of payment methods. Please check out our accepted Payment methods page for all the information.
MY BANK CARD THAT I USED TO PAY FOR MY INSTALMENTS IS LOST/STOLEN, WHAT DO I DO?
We got you! Just login to your account with us and update your details by including your new card.
DO I HAVE TO PAY TAX AND CUSTOM CHARGES?
All tax and custom charges are borne by the buyer. You will need to contact the tax and customs authorities directly in your respective countries to make payments.
I HAVE FORGOTTEN MY ACCOUNT PASSWORD, WHAT SHOULD I DO?
No problem, you can reset your password at login page in order to log back into your account.
I HAVE MADE MY PURCHASE, WHEN DO I EXPECT MY ORDER?
The nature of the product you have ordered will dictate the wrapping and packing times. In general you should expect to receive your artwork within 2-4 weeks.
HOW CAN I TRACK MY ORDER STATUS?
Once your order has been shipped you will receive a confirmation email which will include a link to track your order through the carrier.
MY ORDER ARRIVED DAMAGED, WHAT SHALL I DO?
Please see the CANCELATION & RETURNS for the required step by step instructions.
I HAVE ENTERED AN INCORRECT DELIVERY ADDRESS TO MY ORDER, HOW DO I CHANGE THIS?
If your order is in process, please feel free to contact hello@sharifahbahiyah.io to request a change of delivery. If your order has already been dispatched, you will need to contact the courier service (using your WAYBILL number) to do this.
IF I CHOOSE TO PAY WITH INSTALMENTS, CAN I PAY MY REMAINDER OFF IN FULL AFTERWARDS?
Contact us at hello@sharifahbahiyah.io and we will be able to process your request.
DO I HAVE TO WAIT FOR INSTALMENT PAYMENTS TO BE PAID IN FULL TO RECEIVE MY ORDER?
The answer is No! After paying your first down payment on your instalment plan you will receive your order in 6-8 weeks so you can pay off your piece whilst it's hanging on your wall!